Common queries answered
Frequently asked Questions
We have Free worldwide shipping on all orders. It takes 5-7 business days for production and 10-15 days to receive your product.
Due to coronavirus, flights decrease, and DHL has long shipping delays; therefore, we no longer have expedited shipping.
Our Return Process is simple and hassle-free. You can return your merchandise to our warehouse up to 30 days from your item’s ship date.
If your order has not yet shipped, please contact our Customer Service: firstname.lastname@example.org
We only allow order modification within 24 hours since payment, please email to our support email: email@example.com
Yes, we ship to more than 200 countries. Although our fulfillment house is located in Asia, some of our speciality items are located in other countries such as United States, Australia, Germany, United Kingdom and China.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.